Was the situation resolved to your satisfaction? If so what was done to resolve it?.Think of a time when, as a customer, you had a problem with a company. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills. Or perhaps even worse the difference between keeping or losing a good customer. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so.
#APPLE HOME ADVISOR HOW TO#
Tell me about a time when you've resolved a problem for a frustrated customer How to answerĬustomers are the lifeblood of any business. If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.Ģ. Next go back to a Past situation - remember your Star Stories to relate a relevant situation that happened in a previous job where you resolved a problem for a difficult customer.įinally, come back to the Present, summarizing what you learned from past experiences and how you will apply them to the job you are interviewing for today. Speak about your “conflict resolution” skills and how you apply these today.
This would be an excellent opportunity to use the Present-Past-Present approach to respond to this question. When a question like this asked in an interview, it is an indication that you will probably encounter difficult customers, or other difficult stakeholders while working for this company. Knowing their line of business or industry, what can be some examples of difficult customers? What have you learned about how the employees value each other?.
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